The Age of Authenticity

Why simply being human might be your greatest asset in business.

Posted on February 2, 2025

The Crisis of Authenticity

We live in an era where we can no longer be sure if what we see, read, or hear is truly real. With the rise of AI, deepfake technology, and automated content, it’s becoming harder to tell whether something has been created by a human or a machine. Videos, music, articles—even conversations—can now be entirely AI-generated. And once you start questioning what’s real and what isn’t, it changes the way you connect with the world around you.

But in the midst of this digital blur, there’s one thing we’re all starting to crave: authenticity.

A Time When Connection Felt Real

Think back to the days before the internet took over our lives. There was a time when we all watched the same TV shows, listened to the same songs in the charts, and had shared cultural experiences that brought us together. Conversations weren’t just happening online; they were happening in person, face to face, in the real world. And those connections felt solid, tangible, human.

Fast forward to today, and everything is fragmented. Social media feeds are filled with AI-generated content, and every experience feels tailored to our own individual preferences. That’s not always a bad thing, but it does mean we’ve lost something along the way—the joy of shared human moments, of real conversations, of knowing, without a doubt, that we’re engaging with something (or someone) that’s genuinely human.

The Devaluation of Creativity & The Inevitable Comeback

Technology has revolutionised creativity, but not always in a good way. AI can now generate entire books, create realistic digital artwork, compose music, and even design logos. For artists, writers, designers, and musicians, this has been a real shake-up. Creative industries have taken a hit, and many wonder where it leaves them in a world where machines can do so much.

But here’s the thing: while AI can replicate creative output, it can’t replicate human experience. It can’t feel heartbreak and turn it into a song. It can’t capture the thrill of a real, live performance. It can’t understand what it means to create something from the soul. And that’s why, despite the rapid advances in technology, we’re already seeing a shift back towards human-made art, live events, and genuine craftsmanship. People are beginning to seek out what feels real again.

Interestingly, this is also why many YouTubers and businesses that utilise video content successfully create such strong connections. When a person addresses the viewer directly, even through a screen, it fosters a sense of real human presence. Especially when those videos aren’t overly polished—when they have flaws, small mistakes, and a natural flow—it feels genuine, refreshing in contrast to the perfection of AI-generated or highly edited content. It’s a reminder that realness, even in digital spaces, still holds immense value.

The Power of Real Human Connection in Business

This shift isn’t just happening in the arts—it’s happening in business too. Customers don’t just want services; they want to work with people they trust. They want to feel heard and understood. And, most importantly, they want to know that there’s a real human behind the brand.

This is why authenticity is more valuable than ever. In a world where so much feels artificial, being real is what makes you stand out. It’s why I approach every project as unique, never relying on templates, speak directly with my clients, and focus on building lasting relationships, rather than just delivering a service. My business isn’t about algorithms or automation; it’s about genuine human connection, and I truly believe that’s what makes the difference.

A Full Circle Return to the Human Touch

We’ve come full circle. After decades of moving towards a more digital, AI-driven world, we’re realising just how much we need real, tangible human experiences. Whether it’s live theatre, handwritten letters, or a business that genuinely listens and cares, authenticity is becoming the most valuable currency of all.

And that’s what I want for my clients too. I want their businesses to feel human, to connect with their audiences in a way that AI simply can’t replicate. Because at the end of the day, nothing replaces the warmth, the emotion, and the trust that comes from real human interaction.

The Future Belongs to the Authentic

AI will continue to grow and evolve, but the one thing it can never replace is the human soul. The feeling of something made with heart, passion, and real lived experience—that’s irreplaceable. And in a world where we’re all searching for something real, being genuinely human is the greatest strength any business can have.

About the Author

I’m Lewis Jenkins, a freelance web consultant based in Bournemouth, UK, with over 20 years of experience in website design and development.

I collaborate with businesses, charities, and industry partners to deliver tailored web design, hosting, and email solutions to clients across the UK.

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